Support Consultant
Windhoek,
Namibia
Welcome future Support Consultant of Binary City!
Africa is quickly advancing in technology that is built to make people's lives more efficient. It is without question that we also need professionals like you with great communication skills, who can guide the average person to navigate emerging technologies.
In this City, skills and ambition are given the best opportunity to thrive
Binary City is committed to creating a diverse and inclusive workplace. We strongly encourage qualified women and individuals with disabilities to apply, as we value and support the unique perspectives they bring to our team.
Binary City is no doubt a great player in this advancing age and with an amazing Time & Attendance and Access Control solutions quickly taking over the world, it is only fitting that we complement this with a team of experts who are passionate about service delivery.
Being a Support Consultant at Binary City is more than just a typical 8-to-5 job—it's an opportunity to join a team committed to transforming the world with the most innovative software solution available. Our platform empowers companies to seamlessly manage employee access and attendance like never before. This is your once-in-a-lifetime chance to be a part of a growing team, fully dedicated to being the best in what we do.
Qualities we are looking for:
- Understanding or previous experience with networks will be an advantage. Understand practical concepts such as port forwarding, router, IP configurations, switches, access points)
- Experience in a Customer service environment, telephone etiquette training will be an advantage.
- Experience with payroll systems, clocking systems, timesheets, and data capturing.
- Binary City Time experience will be an advantage.
- Friendly and passionate about customer service.
Responsibilities
Remote and onsite Binary City Time installations and support.
Handling client queries via our internal communication channels (3CX and Odoo) as far as they relate to Binary City products and services.
Internal and external email communication on completed tasks.
Driving to Binary City client's to provide support as far as it relates to Binary City products and services
Maintain internal and external communication regarding support provided and installations completed for Binary City clients.
Ensure adequate capturing of timesheets.
Report all work-related matters to your immediate supervisor.
Challenges
Working with a very broad range of clients, that can be demanding.
Be part of a team, yet be able to work independently under minimum supervision.
Ability to manage assigned tasks efficiently while handling excellent accountability.
Ability to maintain confidentiality.
Meeting deadlines, under pressure.
Must have
Matric Certificate and Driver's License.
Excellent verbal and written communication skills.